Immigration and Residency Procedures

Immigration Information Center for Foreign Residents
TEL: 0570-013904
(IP, PHS, from other country 03-5796-7112)
Weekdays from 8:30  to 17:15  (Closed on Saturdays, Sundays, and national holidays)
Language: Japanese, English, Korean, Chinese, Spanish, etc.

Consultation Services for Foreign Nationals and Foreign Employment Support

Gaikokujin Zairyu Shien Center / Foreign Residents Support Center (FRESC)
TEL：0570‐011000
Weekdays from 9:00  to 17:00
(Closed on Saturdays, Sundays, and national holidays)
https://www.moj.go.jp/isa/support/fresc/fresc01.html

Tokutei Ginou / Specified Skilled Worker

Specified Skilled Worker Support Site
https://www.ssw.go.jp/

Various Issues and Concerns Faced by Women, Including Domestic Violence (DV)

Female Consultation Center
TEL: 0852-25-8071
Weekdays from  8:30  to 17:00    The Female Consultation Center takes weekend calls
Japanese language except on national holidays 

Female Consultation Center (Western Branch) (Asuterasu Female Consulting Room)
TEL: 0854-84-5661
Weekdays from  8:30  -17:00  (Excluded public holidays)
Japanese language

In addition, you can also seek consultation at child guidance centers in  (Izumo, Hamada, Masuda, Oki)

Various Consultations Related to Children and Child Abuse

Central Child Guidance Center
TEL: 0852-21-3168
Weekdays from Monday to Friday 8:30  – 17:15 excluded public holidays
Japanese language

Oki Guidance Office
TEL: 08512-2-9810
Weekdays from Monday to Friday 8:30 – 17:15 excluded public holidays
Japanese language

Izumo Guidance Center
TEL: 0853-21-0007
Weekdays from Monday to Friday 8:30 – 17:15 excluded public holidays
Japanese language

Hamada Guidance Center
TEL: 0855-28-3560
Weekdays from Monday to Friday 8:30 – 17:15 excluded public holidays
Japanese language

Masuda Guidance Center
TEL: 0856-22-0083
Weekdays from Monday to Friday 8:30 – 17:15 excluded public holidays
Japanese language

Bullying

Shimane Prefecture Board of Education Bullying 110
TEL: 0120-874-371 / 0120-779-110
Weekdays from Monday to Friday 9:00 – 19:00 Weekend & holidays 10:00 – 17:00
Japanese language

Legal Trouble

Houterasu multilingual information service 
TEL: 0570-078377
Weekdays from Monday to Friday 9:00 – 17:00 (except special holidays)
Vietnamese, English, Portuguese, Spanish, Korean, Chinese

Labor-Related Problems

Shimane Labor Bureau Joint Employment Info Center
TEL: 0852-20-7009
Exclude: public holidays 8:30 – 17:15
Japanese language

Ministry of Health, Labor and Welfare Consultation Dial for Foreign Workers

TEL: 0570-001701 (英語English )
Monday – Friday 10: 00-15: 00 (excluding 12: 00-13: 00)
TEL: 0570-001702 (中国語Chinese )
Monday – Friday 10: 00-15: 00 (excluding 12: 00-13: 00)
TEL: 0570-001703 (（ポルトガル語Portuguese)
Monday – Friday 10: 00-15: 00 (excluding 12: 00-13: 00)
TEL: 0570-001704 (（スペイン語Spanish )
Tuesday, Thursday, Fri 10: 00-15: 00 (excluding 12: 00-13: 00)
TEL: 0570-001705 (（タガログ語Tagalog )
Tuesday, Wednesday, 10: 00-15: 00 (excluding 12: 00-13: 00)
For date and time corresponding to each language, you can check it to this  website

Various daily life problems

Yorizoi Hotline
TEL: 0120-279-338
Corresponding open timeplease check  the website website
Language: Japanese, English, Chinese, Korean, Tagalog, Thai, Spanish, Portuguese, Vietnamese and Nepali

Shimane Life Line
TEL: 0852-26-7575
Weekdays from Monday to Friday  9:00 – 22:00, Sat.9:00-Sun.22:00 (no holiday)
Japanese language

Tokyo English Life Line
TEL: 03-5774-0992
Every Day 9:00-23:00
English

Yokohama Telephone of Life Foreign Language Consultation (LAL)
Free dial: 0120-66-2477 (Spanish)
TEL: 045-336-2477 (Spanish)
Wednesday 10:00-21:00 / Friday 19:00 – 21:00 / Saturday 12:00 – 21:00

Free dial: 0120-66-2488 (Portuguese)
TEL: 045-336-2488 (Portuguese)
Wednesday 10:00-21:00 / Friday 19:00-21:00 / Saturday 12:00 – 21:00

Crime prevention or damage

Police Consultation for Foreign Residents in Difficulty
TEL: 03-3503-8484
Exclude: weekends & public holidays 8:30 – 17:00
Language: Japanese, English, Chinese (Others by appt.)

Police Consultation Center
TEL: #9110
All-year, 24 hours
Japanese language

Medical issues

AMDA International Medical Information Center
TEL: 06-4395-0555
Weekdays from Monday to Friday 9:00 – 17:00 (English, Spanish)
Please confirm in advance by phone or on the website (Chinese, Portuguese languages)