To ensure that foreign residents can live safely in Shimane Prefecture, interpreters are dispatched to various everyday situations (administrative offices, education, medical care, welfare, various consultations, neighborhood association activities, etc.). We provide support not only with language but also as a bridge for cultural differences (such as differences in systems), helping to facilitate smooth communication.

The service is free of charge.

*Currently, Vietnamese interpretation services are suspended.
*Currently, Portuguese interpretation services in the medical field are suspended.

Process from Request to Dispatch

  1. The requester fills out the request form with the details and submits a request for interpretation.
  2. Once the request form has been sent, the client receives an automatic reply from tsuuyaku@sic-info.org Please confirm the request details. If you do not receive an automatic reply email, then the email address that you entered is incorrect; in this case, please contact the Shimane International Center (SIC) by email.
  3. SIC will coordinate the dispatch of a community interpreter volunteer based on the details of your request.
  4. Once the dispatch is confirmed, the community interpreter volunteer will go to the site on the scheduled day and provide interpretation services.
  5. After the interpretation is completed, the requester must submit a completion report using the Completion Report Form (for requesters), and the volunteer must submit an activity report using the Activity Report Form (for community interpreter volunteers).

Important Notes when making a Request

  1. The SIC and the Community Volunteer Interpreter shall bear no responsibility for the interpretation as conducted by the volunteer and any associated affairs therein.
  2. Requests can be submitted through the request form up to 4 days before the desired dispatch date.
    If the deadline has passed, please contact us by phone.
    Note: Due to operational reasons, phone support in foreign languages may not always be available.
  3. Community interpreter volunteers do not provide document translation or handle administrative procedures on your behalf.
  4. Please do not ask the Community Volunteer Interpreter for advice or judgement regarding the content to be interpreted.
  5. If you have email filters or spam protection enabled, please make sure you can receive emails from “sic-info.org”
  6. The information you provide will only be used for the purpose of dispatching community interpreter volunteers.
    Necessary details for interpretation may be shared with the assigned interpreter.

Request form

Please submit your request using the form below.

Japanese request form

English request form

Final Report (for the Client)

Japanese final report

English final report

Community interpreter volunteers should submit their activity reports using the link below.

Japanese activity report