To prepare for the increasing COVID-19 cases nationwide as well as for the holiday season, and to provide security and convenience for foreign residents in Shimane Prefecture, the Shimane International Center is extending the office hours of their consultation hotline to improve convenience, the opening hours will be changed as follows.

From November 2020, if you have symptoms such as fever, you should first call your doctor to see how to consult and receive a consultation regarding the new coronavirus infection.

If you experience difficulty seeking consultation or treatment (e.g. difficulty calling in Japanese, no family doctor available, etc.), please contact the consultation hotline for foreign residents. The Shimane International Center (or call center) will assist you by contacting the public health center on your behalf.

(English)About Extension of Office Hours for COVID-19 Consultation Hotline for Foreign Residents

Period

23 December 2020 (Wednesday) to 31 March 2021 (Wednesday)

Current content (support by Shimane International Center)

Time

Weekdays 9:00am to 5:00pm (except holidays)

Telephone number

070-3774-9329

Accepted Consultation

Consultation related to daily life

Consultation related to COVID-19

Contents to be expanded (support by call center)

Time

Weekdays 5:00pm to 9:00pm

Saturdays, Sundays, and holidays 9:00am to 9:00pm

* However, if there is an urgent need such as worsening of symptoms, will also accept your call.

Telephone number

0120-941-043

Accepted Consultation

Consultation related to COVID-19

(We do not accept consultations related to daily life.)